Terms of Service
These terms apply to custom work ordered from Team Hype HQ. If you have a question about a special project before ordering, email support@teamhypehq.com.
1. Custom service and creative direction
Each order is a custom game-day audio service based on information supplied by the customer. Customer notes, preferences, genres, artists, and reference songs are treated as creative direction. Team Hype HQ retains creative discretion over the arrangement, structure, instrumentation, pacing, transitions, and overall production of the track. Customers are responsible for providing accurate names, jersey numbers, spelling, timing requirements, and requested pronunciation guidance.
2. Standard runtime and pricing
Standard custom tracks can be up to 5:00 in length. Pricing depends on the selected track format and is shown before checkout. Projects longer than 5:00 should be discussed with support before ordering and may require different scope or pricing.
3. Timing and venue requirements
Warmup times and playback policies vary by league, tournament, rink, field, school, gym, venue, and event. Customers are responsible for confirming and providing any exact runtime or venue-specific requirement. References to approximately 3:00 for hockey are practical recommendations, not a representation that every hockey warmup uses that duration.
4. Turnaround and rush requests
Turnaround is up to 5 business days after payment and complete order details are received, usually sooner. This is a target rather than a guaranteed delivery deadline unless otherwise agreed in writing. If you need a faster turnaround, contact support before ordering so we can evaluate the timeframe.
5. Revisions and satisfaction
Standard orders include up to 3 reasonable creative revision rounds within the approved order direction. Creative revisions are intended to refine the track that was created, such as reasonable changes to pacing, wording, balance, callouts, energy, or musical direction. They do not include unlimited complete restarts, entirely new concepts, or repeated replacement productions outside the original direction. Pronunciation-only corrections are handled separately and do not consume those creative revision rounds. We will work in good faith within the agreed scope to address reasonable issues and deliver a usable final track.
6. Language, names, accents, and pronunciation
Full-track production is currently English only. Customers should provide phonetic spelling for uncommon or easily mispronounced names whenever possible. Team Hype HQ may attempt regional pronunciation and accent adjustments for names and short phrases, including non-English or regional pronunciations, but exact reproduction of every dialect or local accent is not guaranteed. When needed, Team Hype HQ may send one or more vocals-only pronunciation samples and work with the customer on corrections before moving further into production.
7. Rights in the final delivered track
After full payment, Team Hype HQ assigns to the customer all right, title, and interest that Team Hype HQ owns and is legally able to transfer in the final delivered custom track. The customer may use the final delivered track for lawful commercial and non-commercial purposes without an ongoing royalty owed to Team Hype HQ. This assignment does not transfer rights Team Hype HQ does not own or cannot legally transfer, including rights in customer-provided or third-party material, platform/service-provider rights, trademarks, publicity rights, or rights that may not exist under applicable copyright law.
8. Copyrightability and uniqueness
Team Hype HQ does not guarantee that every element of a final track is eligible for copyright registration or that similar musical elements could never appear elsewhere. Copyright eligibility depends on applicable law and the nature of the material involved.
9. Original music, references, and customer-provided material
Team Hype HQ creates original music and does not reproduce, remake, or closely copy copyrighted songs. Customers may identify songs, artists, or genres as creative references for energy, tempo, instrumentation, mood, or overall feel, but those references are not instructions to duplicate an existing melody, lyrics, recording, or arrangement. The customer represents that they are authorized to provide and request use of any player names, numbers, team names, logos, slogans, recordings, lyrics, or other material submitted with an order. Team Hype HQ may reject, omit, or reinterpret requests that appear to require unauthorized third-party material.
10. Player and minor information
Only provide roster information needed for the project, such as player name, jersey number, and pronunciation. Do not submit dates of birth, home addresses, medical information, school records, or other unnecessary sensitive personal information. The person placing the order represents that they are at least 18 years old and are authorized to submit the roster information provided.
11. Service providers and payments
Team Hype HQ may use third-party technology, hosting, payment, communication, creative-production, storage, and file-delivery providers as needed to operate the service and fulfill orders. Payment-card processing is handled separately by Stripe; Team Hype HQ does not receive or store your full card number.
12. Family-friendly default
Family-friendly content is the default for youth and school sports. Customers should provide any additional school, league, organization, or venue restrictions when ordering.
13. Affiliation
Team Hype HQ is not affiliated with or endorsed by any professional league, team, school, association, or governing organization unless expressly stated.
14. Cancellation and refunds
You may request a cancellation before custom production begins for a full refund. Because each track is custom, payments are generally non-refundable after production has started. We will still work in good faith within the included revision scope to address reasonable issues. If Team Hype HQ cannot complete an accepted order, we will refund the unfulfilled order amount. Team Hype HQ may also issue a refund or other resolution at its discretion where appropriate.
15. Contact
Questions about these terms can be sent to support@teamhypehq.com.